Iteration2

8105 Irvine Center Drive Suite 300

Irvine, CA 92618

Main: (949) 789-1020

Fax: (949) 789-1025

Building, utilizing, and preserving intellectual property and knowledge-based assets is at the heart of Knowledge Management.   Iteration2 provides the services that support our client's Knowledge Management initiatives and help to create true learning organizations.  Through active collaboration with our clients we work to build secure, Web-based solutions that provide a central point of access to critical data, information, applications and services.

Microsoft SharePoint Portal Deployment

Taxonomy Development

Functional Workflow Analysis

Web Part Development

Ranging from engineering drawings and marketing collateral to invoices, contracts, SOPs, and insurance claims – business content needs to move effectively among the right individuals at the right time. In most organizations, however, content silos and cumbersome paper-intensive business processes prevent companies from achieving greater efficiency in the creation, management, and delivery of critical business documents.

Today's leading organizations practice knowledge-centered support to increase the efficiency and effectiveness of their customer service representatives. With a Knowledge Management system, employees can leverage company information and the collective experience of their peers by querying a powerful knowledge engine. KM mobile solutions seamlessly integrate into industry-leading systems  - so users can enjoy this same functionality on a wireless or handheld device.

By integrating value-added content from Knowledge Management engines into mobile application, your customer service and sales representatives can enjoy personalized access to a world of information even when they are outside of the office. Anytime and anywhere, online or offline, remote employees can gain access to real-time content - FAQs, Help, Tips and Techniques, diagnostics, schematics, analytics, and more -- to support their specialized needs. Content is tailored to role, function, activity and industry, and can be quickly and easily arrayed to the unique requirements of your business.

Knowledge Management solutions enable users to easily and quickly access virtually any piece of information they need precisely when they need it. The result is confident service, faster problem resolution, and greater customer satisfaction.

Knowledge to Go
Information is a powerful tool, but not if you can't find what you need. That's why Mobile Knowledge Management Solutions are valuable to mobile professionals who have limits on their time and on the amount of information they can carry. Using Mobile Knowledge Management solutions, mobile professionals can access just the information they need to solve problems, up-sell or cross-sell, and make informed decisions no matter where they may be. Just as important, users can remotely add information to the knowledge base so it can be shared throughout the company immediately.

[VIEW MICROSOFT-LINC-ITERATION2 CASE STUDY]

 

Business Benefits
With Mobile Knowledge Management Solutions, everyone in your customer-facing organization can easily access and share consistent, reliable and relevant information, which results in a more powerful and productive organization.

 

Maximizes Productivity

• Higher first-time-fix percentage

• Faster problem resolution

• Fewer mistakes Increases Efficiency

• Reduced reliance on the telephone and other "slow" data sources

• Promotes smarter, more confident service

• Promotes sharing of consistent, reliable information Improves Customer Satisfaction

• Faster more responsive service

• Increased loyalty

• More profitable relationships Proliferates Value

• Leverages value of company information

• Enhances investment in enterprise Knowledge Management system

• Empowers remote employees and improves job satisfaction

Solutions

Five major business drivers make effective document management a key requirement for today's businesses: 

• Accelerating paper-based business processes – As technology speeds the pace of business, companies can no longer afford the delays associated with routing paper documents through critical processing and approval stages.

• Compliance requirements – With Sarbanes-Oxley, HIPAA, and new regulations from the SEC, every industry must comply with a mountain of new requirements in addition to older regulations surrounding the creation and manufacture of industry-specific products and services.

• Content enablement of enterprise applications – True automation of business processes requires enabling enterprise applications such as ERP, CRM, SCM, and PLM to integrate unstructured content into transactional workflows. Leveraging KM as a single source for content across these applications enables customers to create virtual folders that deliver a 360-degree view of all content associated with a customer relationship or business transaction.

• Enterprise publishing – In today's environment of needing to do more with less, it's increasingly important to find ways to leverage, reuse, and repurpose enterprise information when publishing across a variety of channels.

• Standardization and optimization of content – In order to lower TCO and reduce complexity, many organizations are seeking to consolidate the management of unstructured content types such as documents, scanned images, CAD drawings, Web files, and business records on a single platform managed through a single application.

Understanding critical success factors  will provide a huge advantage in successful KM planning and subsequent deployment. These are critical success factors to implementing Knowledge Management.

Strong unified leadership

Leadership drives organizational acceptance. Strong, unified leadership ties KM to enterprise vision and goals.

Align KM with mission and business needs

Mission and business needs, which translate to operational processes, must align with the KM framework and strategy, including all performance metrics and objectives. While operational needs dictate organizational alignment, a KM system must be designed to facilitate and meet business needs throughout the organization.

Cohesive and engaged team

Focus on developing a cohesive and engaged KM team that understands the need to align operational processes with the new KM vision while redesigning the organization and identifying key levers of change including roles and responsibilities.

Understand current problems and issues

Knowledge workers report to work every day with one common trait--they are there to solve problems. Build a KM system that addresses enterprise problems and provides an environment for shared and creative problem solving.

Collaboration and communication

Focus on the development of an enterprisewide KM culture through training and change techniques so employees understand that the KMS can help them achieve enterprise and client success. Focus on increasing internal communications, promoting cross-functional teams and creating a learning community.

Innovation

Innovation is becoming a major driving force for individual companies and entire economies, and KM is emerging as the practical catalyst for enterprise innovation. Best practices and lessons learned

In deploying a KM system, develop a database of best practices and lessons learned. Many KM leaders consider this the starting point for KM implementation.

Understanding and appropriate use of current technology

Technology enables and provides all the infrastructure and tools to support KM within an enterprise; a lack of the proper technology can lead to failure. Any technical solution must add value to the process and achieve measurable improvements.

IT infrastructure

Understand the existing IT infrastructure. Without the proper infrastructure, KM failure is inevitable.

Workflow and change cycles

To gain performance advantage through KM, understand specific workflow and business processes.

Security

Information sharing is great—but with the right people. KM system security must be addressed during planning and development.

Establish metrics

Address the benefits of KM. The establishment of KM business goals must be measured in terms of tangible and intangible metrics.

Reliability and integrity

KM system content must be reliable and relevant. Establish effective content management.

Accessibility and portability

Accessibility and portability to KM systems is crucial to effective enterprise KM. Getting not only the right knowledge to the right people is important--but also to the right place and at the right time.

Cost-effective

It is a fact of life--the budget is paramount in KM planning. Focus on affordability. Additionally, return-on-investment parameters validate KM implementation in any business environment.

Interoperability

The ability to link KM systems of one enterprise to those of another is essential, especially in government environments.

The ultimate success of any KM effort hinges on the qualification of the key KM leadership. Get the right leadership in place to properly plan KM and “then follow through.”