Iteration2

8105 Irvine Center Drive Suite 300

Irvine, CA 92618

Main: (949) 789-1020

Fax: (949) 789-1025

Commander Series - Proven Field Force Automation Solutions

Commander Series Software

The Commander Series Solution adapts to your business using our exclusive Agility Framework - a revolutionary development toolset designed to easily adapt the solution to your own business practices.

The Commander Series Solution optimizes your business through advanced capabilities; Best Fit Dispatch Optimization, Route Optimization, Reverse Logistics (RMA), Service Level Alerts, and Integrated MapPoint GPS.

The Commander Series Solution integrates easily into your environment
because it is 100% web-based, built on the latest Microsoft .NET and Mobile technologies.

  ICS - Appointment and Scheduling UI

  ICS - Demand Dispatch Center UI

  ICS - MapPoint Integration UI

  ICS - Reports UI

  ICS - Product Fact Sheet (pdf format)

Download the New ICS Brochure and Solution Sheet!

Iteration2's Commander Series application provides real-time visibility into the work being performed, right now! And allows you to answer the questions that really matter to your business.

• Are we dispatching the best person for this job?

• Are we serving our customers timely? With consistent quality?

• Where are our people? Are they efficient?

• Are we sending the right people? With the right training and tools?

• When a customer calls, can we give timely and accurate status?

Commander Series for  Field Force Automation:

To effectively drive your dispatch and scheduling system you need to know where your personnel and equipment resources are, which jobs have been completed, and which jobs will need to be carried forward to another day. Unfortunately, even with leading-edge dispatch and scheduling applications, the complexities of field service operations can overwhelm your system with inaccurate and out-of-date information.

Whether scheduling a service call for a later date or responding immediately to an emergency, your ability to match the right parts and equipment with locally available technicians having the necessary skills is dependant on accurate information. With Iteration2's Commander Series solution you can improve resource utilization, increase your first-call closure rate and improve customer satisfaction by making sure that the important information is always in place.

Integrating mobile computers, wired and wireless data communications, and customizable productivity applications with your enterprise; Commander Series keeps your system updated in real time, enabling your dispatcher or automated scheduling system to quickly make informed decisions and transmit critical information directly to the field. Because Commander Series eliminates the bottlenecks inherent in voice dispatch systems that require one-to-one communications, your dispatchers are able to support more calls without incurring delays.

Constant information exchange between the field and the enterprise also allows the dispatcher to manage emergency calls more effectively, or to monitor pending late arrivals so appropriate responses can be made. And because data is moving electronically, information is no longer lost on scraps of paper, or compromised by transcription errors, dramatically improving the accuracy of the information exchanged.

Commander Series for Transportation and Logistics:

Iteration2 Commander Series for Transportation and Logistics allows you to automate your trucks, drivers, and loads -  increasing efficiency, effectiveness, and productivity.  The solution is optimized to maximize the use of labor across multiple industries. This is achieved through our optimization engine and our efficient scheduling algorithm which ensures the 4 “R’s” of Service are met. The Right person at the Right place at the Right time with the Right equipment. The system ensures proof of activity with real-time communication, workflow, and electronic signature capture. This information is rapidly communicated to other systems throughout your enterprise for true collaboration improving service and efficiency levels while rapidly updating critical billing and customer service systems.

Technology:

Iteration2 Commander Series uses Microsoft Mobile platforms including Windows Mobile for Pocket PC, Windows Mobile for Pocket PC Phone Edition, Tablet PC, and Windows Mobile for SmartPhone.  Our firm builds tailored mobile applications using Microsoft's InfoPath,  .NET and Compact Framework development platforms.

Using GPS, LBS, and AVL for location tracking, ICS optimization route and schedule optimization. ICSis built solidly on Microsoft .NET and C#. Map integration is provided using Microsoft MapPoint with full integration to Microsoft Project Server 2003.

	Pocket PC Windows Mobile puts the power of Windows software into a Pocket PC, giving you time to do more with the people and things that matter.
	Pocket PC Phone Edition All the mobility features of a Windows Mobile-based Pocket PC plus cellular phone and text messaging capabilities, when supported by a cellular voice and data carrier.
	Ruggedized Pocket PC Windows Mobile-based Ruggedized Pocket PC lets you do more of what matters to you even in the toughest user environments.

Iteration2's core skill-set revolves around the definition, architecture, and development of robust Field Force Automation Solutions and Mobile Data Collection Systems.  We team together with the leading providers of mobile infrastructures, application software companies,  and hardware partners while maintaining our focus on core business process analysis, application development using the Microsoft platform, and systems integration.  Iteration2 provides a complete wireless/mobile solution spanning from business process analysis and requirements definition to the development of mobile applications, and integration with the leading ERP/CRM business applications including Microsoft Dynamics CRM, AX, SL, and JD Edwards World and One World.